Job Details
Reference Number: wo06122024
Location: Ruthin
Contract Type: Full-Time Permanent
Closing Date: 05/01/2025
Hotel Manager
We are Lyons Holidays Parks, family owned for 100 years! We welcome over 30,000 families to North Wales and Cumbria each year across our twenty holiday parks, luxury hotels, 5-star resort, and restaurants. Our guests are at the heart of everything we do, and we operate within an ethical culture of respect, diversity, and social responsibility.
We have an exciting opportunity to become part of the Lyons Holiday Parks Hotel Management Team.
We are seeking an enthusiastic and experienced Hotel Manager to join the newly refurbished Woodlands Hall Hotel, at Woodlands Hall Holiday Park in Ruthin.
We are looking for a commercially driven and innovative leader with a strong background in Food and Beverage, to optimise financial contribution whilst delivering exceptional customer service.
The ideal candidate will have an astute understanding of customer service, leadership, and management principles, with a strategic mindset and excellent problem-solving capabilities.
You will report to the Park Manager.
Responsibilities
* Oversee the daily operations of the hotel that includes housekeeping, front of house, reception, and food & beverage.
* Recruit and onboard team with all necessary training to meet Company standards.
* Maintain budgets ensuring the profitability of the hotel.
* Co-ordinate with the marketing department to promote the hotel’s services to boost occupancy and Food & Beverage sales.
* Ensure all facilities, 7 hotel bedrooms, and 26 holiday caravans are maintained and cleaned to brand standards.
* Ensure all areas meet health & safety standards and comply with licensing laws.
* Manage and resolve customer complaints swiftly and maintain high levels of customer satisfaction.
* Rota team to meet the needs of the business whilst meeting labour percentage targets.
* Monitor employee performance and conduct regular evaluations to help improve retention, engagement, and customer service.
* Manage and monitor stock and order with Company preferred suppliers.
* Stay current with local competition and industry trends to ensure the hotel remains competitive and a preferred destination for repeat guests.
Remuneration
* £30 – 35k per annum D.O.E.
* Optional 2 bedroom onsite apartment.
* Discounted Holiday Park breaks.
* Discounted Food and Beverage.
* Free Parking.
We're extremely proud of our dynamic and talented team who are always expanding here at Lyons Holiday Parks. From seasonal and part-time roles to full-time positions, there's a career waiting for you!
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