We have a great opportunity for a Learning and Development (L&D) Manager to successfully implement our learning and education programmes, ensuring UPP has a competent and well-trained workforce capable of delivering our operational, statutory, and professional performance targets. This is a standalone role with exposure to a breadth of L&D activities, including the identification, design, delivery and evaluation of learning needs and managing our technical and statutory training provision, behavioural skills training, leadership/management development, and mandatory training, as well as supporting our wider People Plan objectives and our agenda on Equality, Diversity and Inclusion. Operating as the L&D centre of excellence, this role will effectively work with key stakeholders across operational and corporate functions, supporting our approach to creating a learning culture and enabling our people to drive their own development through a variety of blended learning solutions. Role Responsibilities include: Coordinate key training programmes, scheduling training sessions and communicating with delegates and training providers, managing feedback surveys and keeping line managers updated on progress. Liaise with stakeholders to establish current and future learning objectives and new training requirements, carrying out training needs analysis activity, to include (but not limited to) assessment of technical and statutory competency and skill requirements, along with identifying opportunities for apprenticeships. Support with the management and implementation of Apprenticeship opportunities, training provider management, and management of the Apprentice Levy account. Support with content creation for training modules, working with the HR Business Partnering team, SMEs and stakeholders to review and deliver content in line with role requirements and relevant legislation. Focus for this year will include attendance management, cleaning and customer services standards. Enhance the UPP Academy concept and brand, creating a framework for learning that is fit for purpose and well utilised across the business. Work with our Marketing team to plan, write and edit content to contribute to our internal communications platforms, promoting the learning and development agenda. Develop and maintain the Training Toolkit that aims to empower local teams to develop training plans and navigate the training request process, supporting with any queries around training opportunities. Maintain the Corporate Induction programme already in place, ensuring it remains relevant, engaging and is delivered to a high quality standard. The role is based in our award winning London office with occasional travel to our operational sites across the country, which may include an overnight stay from time to time. Our hybrid working policy enables a balance between working from home and the office. We can consider this position on a full time basis or reduced hours. We are looking for a proactive, passionate and creative Learning and Development professional with: End-to-end experience in identifying, designing, implementing and evaluating learning programmes/interventions to meet the current needs of the business. Effective communication skills and ability to manage multiple internal and external stakeholders at different levels. Ability to draw on previous experience to offer appropriate guidance and make informed decisions. Experience of utilising and managing suppliers effectively. Agility and autonomy in role to manage and drive multiple projects through to successful completion. Competent level of proficiency in the Microsoft suite and Learning Management Systems (LMS). You will be hands-on and work collaboratively with the wider HR Team and business to further support training needs, business goals, culture change and compliance. Experience of working within facilities management, the built environment and / or technical and statutory environments will be an advantage for this role. In return, we are offering a competitive salary with a great benefits package which includes a discretionary performance bonus, 29 days holiday plus bank holidays, private healthcare, pension, enhanced family leave policy, life assurance, training, two paid volunteering or personal development days and cycle to work scheme. Check out our website for more information about UPP, our culture and benefits. Our people are at the heart of how we operate. UPP welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners. We understand all disabilities, impairments and conditions are unique, so please advise us of any adjustments to support you through our recruitment process and help you to thrive at work. Our core values of Innovation, Sustainability, Community, Partnership and Respect, are fundamental to our culture and summarise what is important to our business and our people. We are a team with energy, pace and passion; if that sounds like you, apply today.