Service Desk Analyst
Location: Hybrid / Cambridge (4 days in the office and Friday working from home)
Salary: Circa 25k - 30k
Reporting to: Service Delivery Manager
Overview
Our client is seeking a dedicated Service Desk Analyst to join their team in Cambridgeshire. As the first point of contact in the IT department, you will be responsible for efficiently handling a variety of IT issues and service requests across all physical sites, while also contributing to various IT tasks and projects.
Responsibilities
* Provide first-line technical support to the firm's users, including occasional site visits.
* Ensure day-to-day IT operation checks are fulfilled and address failures or escalate as necessary.
* Produce high standard documentation, such as user guides and technical procedures.
* Contribute to maintaining inventories, hardware, and software provisioning.
* Liaise closely with the Senior Service Desk Analyst and third line support teams as necessary.
* Work with the team to maintain excellent cyber security standards.
* Maintain stock levels in conjunction with other team members.
* Provide additional cover at peak times of the year as part of a rota.
Qualifications
* CompTIA ITF+ certification is desirable.
* Proven experience in a similar role.
* Technical competence with Windows 10, 11, Microsoft 365, and Teams.
* Exposure to Azure Entra, Intune, Azure Admin, and SharePoint.
* Excellent interpersonal, verbal, and written communication skills.
* Self-motivated, a team player, and able to act on own initiative.
* Strong analytical and problem-solving skills with attention to detail.
Day-to-day
* Addressing IT issues and service requests.
* Collaborating with team members on various IT tasks and projects.
* Maintaining documentation and inventories.
* Liaising with support teams and contributing to cyber security standards.
Benefits
* Competitive salary circa 25k - 30k.
* Opportunity for professional development and growth.
* Additional cover at peak times as part of a rota.
If you are a self-motivated individual with a passion for IT support and a desire to contribute to a dynamic team, we encourage you to apply for this exciting opportunity.
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