Service Desk Analyst
Place of work: Sheffield, UK - Hybrid / Duration: Permanent / Hours of work: Monday – Friday – office hours.
About the Company and the Role:
Auxilion is a leading provider of IT outsourcing and IT managed service solutions. The Service Desk Analyst will be responsible for level 1 tickets raised by our clients, providing high-quality customer support services and technical assistance with a high level of accurate diagnosis and resolution.
Position Responsibilities:
* Be the point of contact for technical queries from our clients.
* Meet or exceed the SLA’s provided by the customer.
* Ensure a high level of service and customer satisfaction.
* Level 1 diagnostics and resolution on desktop/laptop software and hardware in Win 10,11 environments.
* Support standard desktop applications and operations.
* Invoke escalation procedure in a prompt and timely manner to other levels of support.
* Log calls accurately update and close tickets in service desk application.
* Document technical fixes and procedures.
* Level 1 technical services experience.
* Core Infrastructure – AD, Exchange, O365
* Microsoft Office suite.
* Good understanding of Windows systems fundamentals and system management tasks.
* Excellent communication skills (Communication to customers verbal and written is mandatory).
* Strong understanding of network concepts, TCP/IP stack and common Internet protocols.
* Excellent attention to detail.
* Experience working in a helpdesk environment.
Business Competencies:
* Strong troubleshooting and problem-solving skills.
* Excellent communication and customer service skills.
* Ability to work collaboratively in a team environment.
Our Company, Auxilion – About Us
Work matters. It’s where we spend a third of our lives. At Auxilion, we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture, and values. Whether your focus is technical, sales, finance, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Seniority level
Not Applicable
Employment type
Full-time
Job function
Information Technology
Industries
IT Services and IT Consulting
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