Job Description
Job description
Are you passionate about delivering exceptional customer service and resolving complex issues? We are seeking a skilled Finance Complaints Handler to join our legal team. If you have experience in the financial services sector and thrive in a fast-paced environment, this could be the perfect opportunity for you!
The ideal candidate is an experienced financial services professional with strong complaint resolution skills, in-depth regulatory knowledge, and excellent communication abilities. They are empathetic, detail-oriented, and adept at problem-solving, with a proven track record of managing complex complaints while ensuring compliance and maintaining customer satisfaction.
Key Responsibilities:
1. Complaint Resolution: Manage and resolve customer complaints related to financial products and services, ensuring a fair and timely outcome.
2. Investigation: Conduct thorough investigations by gathering and analysing relevant data, liaising with internal teams, and reviewing transaction records. Preparing customer responses and formal representations where required.
3. Customer Communication: Provide clear, concise explanations to customers about the resolution process and outcomes.
4. Regulatory Compliance: Ensure all complaint handling processes comply with industry regulations, requisite legislation and company policies.
5. Re...