The Role
Junction 17 Cars is looking for an experienced part-time complaints handler to join our fast-expanding business. You will be managing customer complaints with a focus on resolving issues quickly and effectively. You will be guided to find resolutions through regular meetings with the General Manager. The ideal candidate will be organised, resilient, confident, and have experience within a complaints handling role in the used car trade.
Day to day duties
* Handle customer complaints through various channels, including email and phone.
* Work towards resolving complaints in a timely and satisfactory manner, ensuring customer satisfaction in line with our complaints procedure.
* Maintain a calm and professional demeanour when dealing with challenging situations.
* Keep accurate records of customer interactions, transactions, comments, and complaints.
* Communicate and coordinate with internal teams to resolve complaints.
* Provide feedback on the efficiency of the customer service process.
About you
* Experience of working in a complaint’s role or case management.
* Strong organisational skills and workload management.
* Excellent written and verbal communication skills.
* Hardworking, determined, and resilient.
* Comfortable working under pressure, proactive, and uses own initiative.
* Experience of handling difficult conversations and being confident to do so.
* Building strong working relationships with internal and external clients.
* Knowledge of The Consumer Rights Act, Sales of Goods Act, and any other relevant legislation.
Salary
£11.44 - £13.00 per hour depending on experience.
Hours
Three days per week, 9:00 - 6:00.
Benefits
* Company pension
* Employee discount
* On-site parking
* Colleague discount on cars
* High street discount
* Structured career path
* Company pension scheme
Job Type
Part-time, Permanent
Work Location
In person
Expected hours
20 per week
Education
* A-Level or equivalent (preferred)
Experience
* Customer service: 2 years (required)
Work Location
In person
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