Join Appin Sports, a leading provider of teamwear for football, running and other team sports and events. Due to our ongoing success, we are looking for a highly organised Inbound Sales Executive to join the team.
You’ll be working as part of a successful sales department. Your role will involve managing our inbound orders via our Kit Designer, as well as providing great customer service to existing and new customers via emails, calls and online chat.
The ideal candidate will be self-motivated, possess excellent IT skills, and demonstrate exceptional attention to detail; coupled with a keen interest and knowledge of sports.
This is a hybrid role, requiring 2 days of in-office work at our Edinburgh-based office per week, with initial training delivered face-to-face.
Responsibilities and Duties
Manage inbound Kit Designer orders and respond to enquiries.
First point of contact for inbound customer enquiries via phone line, emails and online chat function.
Liaise with customers; ensure that all details such as club crests, sponsor logos, and personalisations are correct.
Upsell other products in our range to complement their order.
Working with graphic designers to make necessary artwork is correct and vectorised.
Place orders with our production managers overseas.
Coordinate with the finance department to ensure invoices are issued and paid for.
Maintain order progress updates in our CRM system.
Serve as the primary point of contac...