Our client, an innovative company in their field, is currently looking for a Quality Complaints Handler to join their team.
As a Quality Complaints Handler, you will be at the forefront of ensuring that products meet the highest standards by managing and resolving customer concerns with care and precision.
Key Responsibilities
1. Handling customer complaints regarding portfolio of products in a timely and efficient manner.
2. Investigating, resolving, and documenting complaints in line with regulatory and company standards.
3. Collaborating with internal teams such as Quality, Regulatory, and Engineering to identify root causes and implement corrective action.
4. Ensuring compliance with medical device regulations and quality management systems.
Requirements
1. Previous experience in complaints handling/investigations in the medical devices or healthcare sector is a plus.
2. Strong attention to detail and excellent communication skills.
3. Knowledge of regulatory standards ISO 13485 and CAPAs.
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