Job description
Contact Centre Manager - Motor Trade
Salary: 50k basic, OTE £75,000
Working hours: 5 days out of 7 on a shift pattern, to include weekeds
My client is recruiting for an experienced Contact Centre Manager, ideally with motor trade experience, for their award-winning contact centre in Hinckley This is an excellent opportunity for a driven and hard-working Individual to join a great team in a growing business that will reward top performers generously.
Fantastic benefits package that includes: Contact Centre Manager
Great working conditions
Great workforce
Excellent bonus structure
Free parking
Role: Contact Centre Manager
Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints.
Convert a high volume of inbound and outbound enquiries into appointments and direct sales.
Drive team performance while ensuring compliance with all necessary regulations, including FCA policies.
Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews.
Manage departmental productivity and staffing to ensure optimum coverage and efficiency.
Maintain a professional, friendly, and brand-aligned environment within the call centre.
Provide insights and feedback on customer trends during daily management meetings.
Liaise with internal departments to ensure seamless communica...