FRS are recruiting a Head of Customer Service for a reputable contact centre based near Nuneaton & Hinckley!
A package of £75,000 to £80,000 OTE is attached, depending on experience with a company Tesla included in the package.
Candidates will be open to working a 5 out of 7 work schedule which will include weekend working.
This is one of the fastest growing companies in the UK within their sector of work & it’s never been a better time to get on board with the business and enjoy the rewards!
Duties Will Include:
1. Lead and inspire the Call Centre team to deliver outstanding customer care across all touchpoints
2. Convert a high volume of inbound and outbound enquiries into appointments and direct sales
3. Drive team performance while ensuring compliance with all necessary regulations, including FCA policies
4. Monitor, coach, and develop team members through regular one-to-one sessions and performance reviews
5. Manage departmental productivity and staffing to ensure optimum coverage and efficiency
6. Maintain a professional, friendly, and brand-aligned environment within the call centre
7. Provide insights and feedback on customer trends during daily management meetings
8. Liaise with internal departments to ensure seamless communication and collaboration across the business
Suitable Candidates Will Have / Be:
1. Proven experience in a Call Centre Management or similar leadership role
2. Strong track record of driving sales and customer satisfaction
3. Exceptional leadership, coaching, and motivational skills
4. Strong organisational and time management abilities
5. Confident handling performance-related issues and HR tasks (rotas, holidays, commissions)
6. FCA accreditation (or willingness to obtain)
7. A proactive, professional, and customer-focused mindset
For more info & immediate review, contact Niall Cooper at Finance Recruitment Solutions right away!
#J-18808-Ljbffr