Head of Customer Service We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So, we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind. Our mission relies on a team full of inspiring people, and we’re looking for a Head of Customer Service with proven leadership experience in high-growth, customer-facing organisations to help us deliver exceptional service and continuously improve the customer experience. Could that be you? If leading a high-performing customer service team gets you out of bed in the morning and delivering outstanding customer satisfaction through data-driven insights and best-in-class processes puts a smile on your face, then we would love to find out more about you. Here’s why you’ll love this role… - Customer Service Operational Leadership You’ll lead and optimise Quickline’s customer service & first – line technical support operations. - Customer First Strategy You’ll drive initiatives that enhance customer loyalty and create a seamless, customerfirst experience. - Team Development & Management You’ll mentor and grow a highperforming team, fostering a culture of excellence and continuous improvement. - Technology & Systems You’ll implement and manage cuttingedge technology to streamline operations and improve service efficiency. Here’s why you’ll be great in this role… - Proven experience in customer service leadership, managing large teams and KPIs. - Strong track record in improving customer experience and driving continuous improvement. - Experience with CRM tools like Salesforce to enhance productivity. - Ability to manage thirdparty service providers and implement new systems. - Passionate, customerobsessed, and thrives in a fast-paced environment. The benefits… - Pension – 5% employer / 5% employee contribution. - WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts. - 25 days annual leave bank holidays, your birthday, house move and wedding day off. - High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc. - Free Parking on site. - Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction. - Social Events – Summer and Christmas parties etc. - Thank Q Awards – Monthly £50 winner, yearly £500 winner. … and more. Please note: Unfortunately, we can’t offer visa sponsorship. LI-Onsite