Head of Customer Service Market leader in their respective industry Supply Chain & Manufacturing Background £55,000 - £65,000 plus package Supporting UK & International B2B customers Client Details Page Group are delighted to be working in partnership with an industry leader within a manufacturing & supply chain focused sector, who are now looking to appoint a new Head of Customer Service to join them at their Leeds based Site. This is a pivotal role within the business that will report into senior directors in the business, and will assume ownership of all things customer, with a strong influence on all other areas across the business. Description Director oversight and management of the Customer Service Co-ordinators population along with 2 supervisors Own all Customer Service activities including order processing, dispute resolution, aftercare, arrangement of transport, and all customer communications Ensure customer orders are managed in line with pre agreed SLA's, ensuring proactive communication take place should this not be the case Review operating process and procedures across the customer journey and customer supply chain to ensure they are effective and robust, making positive changes where required Work closely with production and supply chain to ensure product availability meets demand, understand lead times in relation to order management, and proactively address any potential upcoming issues Support both domestic and export customers via phone, email and portal Manage export operations, ensuring the team adhere to strict compliance and regulatory requirements Identify, implement and drive the Customer Service Strategy in accordance to key business objectives and ambitions Create and support a culture of customer satisfaction, making sure all areas of the business understand how they can impact the customer Profile Experience as a Customer Service Manager / Head of Customer Service in a Manufacturing / Supply Chain / Product driven environment Strong communicator and people leader Proven record of leading teams against strict SLA's Management of UK & International Customers (desirable) Experience working with EDI systems Job Offer The Head of Customer Service opportunity is a fantastic role to join a global industry leader at their Leeds based site. The position offers a base salary of £55,000 - £65,000 depending on experience along with package (bonus & benefits - will be disclosed further) Due to the nature of the business, the role will be predominantly on site