Job Title: Groups Sales Executive Reports To: Groups Sales Manager Department: Groups Sales, Support Office Overall Purpose: Our Groups Sales Team are the voice of and often the first contact customers will have with our brands. The Groups Sales Executives are responsible for converting incoming enquiries and managing bookings of all sizes from conception to delivery, maximisi ng every revenue opportunity, while ensuring that they create an unforgettable experience for our guests. The Groups Sales Team are accountable for pre-booked revenue which equates to between 4 0-70% of the business’ total revenue, depending on s eason. Principle Responsibilities: Effectively converting incoming enquiries and efficiently planning confirmed bookings (including but not limited to social group bookings, occasions, private room hires, consumer and corporate events ) across all Bounce and Hijingo venues in London. Ensuring guests receive the ultimate State of Play experience by offering the mos t appropriate activiti es, packag es and setup available based on their requirements. Maintaining the highest level of guest satisfaction by adhering to thorough, high standard enquiry handling and booking planning processes, ensuring a smooth and premium customer journey. Always offering the best telephone customer service to our perspective guests, by following a curated call template. Maximise all sales opportunities through upselling and building strong relationships with the guests. Providing eloquent, professional proposals which meet guest requirements and arrive within the agreed time. Ensur ing every detail of a guest ’s booking is accurately recorded and carefully communicated to the venue team to enable them to deliver all of the guest requirements. E nsuring all communication of pre-booked revenue to the venue team has, including but not limited to run sheets and function sheet, has appropriate level of information, accurate table allocation s and no outstanding tasks. Arranging and conducting venue showrounds, as and when required, to increase chances of high value booking conversion. Liaising with 3rd party agencies to handle incoming enquiries and successfully convert them into confirmed bookings. Achieving pre-booked revenue team targets on a monthly and quarterly basis. When required, taking part in proactive team activities, including but not limited to, upselling sessions, past booker contact or data clean ups. Maintaining knowledge of both UK brands, Bounce and Hijingo, and showing the ability to cross sell between both. The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time. Core non-negotiable skills and experience: A sales driven individual with an outgoing and positive personality Ability to build authentic, productive business relationships Good negotiation skills A proven ability to think and act with speed and efficiency in a fast paced environment Exceptional organisational and administration skills with superior attention to details What we offer: FUN ….it really is as simple as that DEVELOPMENT A personal development plan allowing you to become the best version of you TEAM ASSISTANCE PROGRAMME A totally confidential expert service to help when you are facing problems, difficulties, or challenges WAGESTREAM Instant access to your wages as you earn them HOLIDAY 31 days holiday per year, pro-rata, including bank holidays. LIFE INSURANCE Financial security for you and your loved ones SPECSAVER EYE TEST VOUCHER Stay sharp with eye check-ups on us PAID VOLUNTEER DAY after 1 year of service WEEKLY OFFICE SNACKS Keep your energy up with healthy and delicious snacks every week ANNUAL COMPANY PARTY Celebrate our successes together with a night to remember PIZZA AND BEER FRIDAY Unwind and bond over everyone’s favourite combo TEAM DISCOUNT 50% off for staff and 25% off for Friends & Family Our Leadership Principles are Listen to the Customer both external customers and internal customers Own the Problem, doing your best to solve the problem and seek help from others. Ask yourself what can be done to avoid problems from reoccurring. Test and Learn, by elevating, educating, and developing through continued training and learning. Create Positive Energy, optimism and a can-do attitude are infectious and motivating. Avoid negativity, focus on solutions, and avoid blame. Show Urgency, get things done quickly and accurately. Be Consistent and Fair, by showing respect to your co-workers. Bring your best self to work. Be both independently minded and a team player, by communicating issues and viewpoints to assist in better productivity and teamwork. Be a Big Person, be quick to say thank you and appreciation to fellow co-workers and learn from mistakes. Be Respectful of the Companies Resources, respecting each other’s time and money to optimize success for the business and each other. Deliver Results, our business is to succeed and deliver positive results to better provide future growth and opportunities for development. Equality Opportunity Statement: State of Play Hospitality Limited is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, colour, religion, sex, sexual orientation, neurodiversity ,marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.