About the Company
Sentinel Fleet Management, part of Guest Motor Group, is proud to be the UK’s largest Iveco Dealer Group & Fiat Van Dealer. We have been a family-owned and run business for over a century.
The Group now operates out of 13 full-service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire, and South Yorkshire.
Employee Benefits
* Paid Overtime
* Increased holiday entitlement with length of service
* Recruitment incentive awards
* Healthcare scheme
* Cycle to work scheme
Working Hours
4 on, 4 off, 11-hour shifts
Main Duties and Responsibilities
* Manage and lead a team of call centre agents
* Monitor daily activities and performance to ensure that service levels are met
* Conduct regular team meetings to discuss performance, provide updates, and share best practices
* Conduct performance reviews and set individual goals
* Monitor calls to ensure high standards of customer service are maintained
* Address customer complaints and resolve escalations
* Implement quality control processes and recommend improvements
* Organise and deliver training sessions to new and existing team members
Person Specification
* Excellent communication skills, both verbal and written
* Strong active listening skills and ability to empathise with customers
* Ability to multi-task, prioritise, and manage time effectively
* Proficiency in computer applications, including MS Office
* Previous experience in a call centre or customer service role
* Ability to work under pressure and handle challenging situations calmly and effectively
* Can-do positive attitude
* Proven experience in leading and motivating teams
* Commitment to delivering high levels of customer satisfaction
Application Process
If you are interested in this position, please contact our HR Department to request an application form by emailing recruitment@guests.co.uk.
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