Complaint Handler
We are seeking an experienced Complaint Handler to join our team. As a Complaint Handler, you will be responsible for managing and resolving customer complaints in a professional and timely manner.
Key Responsibilities:
* Deliver exceptional customer service and provide a prompt and professional response to all complaints.
* Manage your own workload effectively and work as part of a team to achieve shared goals.
* Identify root causes, trends, and issues that arise by process, product, or complaint type, and work with the wider business to reduce complaint volumes.
About Us:
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We handle some of the most sensitive customer interactions, ensuring exceptional service at every step. Our unique technology solution enables us to support over 23 million customers - that's 1 in 3 people in the UK.
Benefits:
* 31 days holiday (including bank holidays).
* Eligibility for an annual discretionary bonus scheme.
* A contributory company pension scheme.
* Excellent employee wellbeing and assistance support programs.
* A range of employee discounts on everyday purchases, from groceries to holidays, electronics, and financial services.
* Personal and career development opportunities within Diligenta and our global parent company, TCS (Tata Consultancy Services).
Requirements:
* Previous complaint handling experience is required.
* Strong customer service experience within the financial sector.
* Excellent verbal and written communication skills.
* Investigative and analytical skills.
* Knowledge of quality assurance processes and techniques.
* An empathetic nature with a desire to achieve fair outcomes for customers.
* Good PC skills, including proficiency in Microsoft Office (Word, Excel), with strong attention to detail.