Service desk analyst

Service Desk Analyst - (Service Desk, Office 365, Active Directory, Hardware Support, AD, Windows, o365, Exchange, AzureAD, Ticketing) - Permanent - West Drayton Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing, very prestigious business based in West Drayton. This is a 5 day per week onsite role. Location: West Drayton Salary: £25,000 per annum D.O.E Skills/Requirements for the Service Desk Analyst: Previous experience working on a Service Desk is vital Extensive Active Directory Strong o365 experience Previous experience of working with ticketing systems, any vendor product Experience of working with remote monitoring tools Strong troubleshooting/fault finding experience Any Exchange experience is highly desirable AzureAD experience is highly desirable Start date is ASAP for the Service Desk Analyst The Service Desk Analyst will be responsible for: Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner Being the first point of contact on the Service Desk. New Starters and Leavers administration from the technical perspective Working to and within already agreed SLA’s and KPI’s Providing Application Support when needed Providing high levels of 1st and 2nd line call fix where possible Reporting faults and maintaining logs on desktop and laptop numbers within the business Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst Service Desk Analyst - (Service Desk, Office 365, Active Directory, Hardware Support, AD, Windows, o365, Exchange, AzureAD, Ticketing) - Permanent - West Drayton