Time left to apply End Date: March 13, 2025 (30+ days left to apply)
job requisition id JR100011
Complaints Handler
Job Title: Complaints Handler
Location: Remote/ Chandlers Ford
Salary: £25,272 per Annum
Hours: Monday - Friday (Shift Pattern 08:00 – 17:00 or 9:00 – 18:00)
Are you an experienced Complaints Handler looking for a new opportunity?
Do you have experience in solving customer queries within the energy sector?
What does this role involve?
As a Complaints Handler, you will communicate with our customers through multiple platforms such as telephone, email, letter, and live chat. You will investigate complaints, helping to find the best resolution.
Day to day, you will:
* liaise with internal departments regarding customer accounts;
* recognise and identify opportunities to improve processes and our customer journey;
* deliver exceptional customer service in a challenging environment, with a positive and proactive approach;
* research the root cause of complaints and use information to ensure consistency in processes and procedures;
* complete subject access requests.
Who are we looking for?
You will have:
* excellent communication skills both written and verbal;
* a passion for delivering exceptional customer service;
* an inquisitive mindset, with excellent questioning skills, to help you understand the issue;
* excellent time management skills, able to work well under pressure and prioritise your own workload.
What we can offer you?
* Bonus Scheme: we offer a structured bonus scheme which is made up of personal and business elements.
* Career progression: we want our staff to build up and grow their careers with us.
* Win tickets! we run exciting competitions to win tickets to shows across the country.
* Time off: we give our staff access to 25 days annual leave plus bank holidays.
* Wellbeing: we give access to you and one other to our partnered Unmind App.
* Health care scheme: this includes dental, eye care, treatments such as MRI scans.
* Employee Assistance Programme: giving you access to a dedicated GP line and counselling support.
* Exclusive packages: we have access to a range of discounted offers for home Sky TV and broadband packages.
* Giving back: we offer all our staff a paid volunteering day every year.
* Death in service: we pay three times your annual salary to your designated next of kin.
* Pension: we contribute 4% of your salary when you contribute 5%.
About us
We are the energy company of choice for over 800,000 homes across the UK. Utilita is committed to its operations to be net zero by 2030.
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