Job Description
About the Opportunity
Have you ever used self-checkouts, vending machines, paid for parking, or dabbled in arcade games? Chances are, the technology behind those transactions was powered by our client—a global leader in smart payment devices and business management software, enabling billions of transactions worldwide.
This is your chance to be part of a company that's not only tech-savvy but also human-centric. With over 2,500 employees across 40+ service branches, this is where innovation meets impact.
What You'll Be Doing
As a Service Desk Analyst, you'll be the frontline for all IT support within the organization. You’ll troubleshoot issues, fulfil IT service requests, and ensure smooth day-to-day tech operations. You’ll be essential in making sure your colleagues are empowered with reliable and responsive tech support.
Your core responsibilities include:
* Logging, diagnosing, and resolving IT incidents and requests
* Triaging tickets and escalating where needed
* Guiding users through software updates and basic troubleshooting
* Maintaining the internal IT knowledge base
* Collaborating with global IT teams
What We’re Looking For
1. 2+ years in IT support, ideally in an ITIL environment
2. Strong experience with Mi...