Role: Senior Service Desk AnalystRate: £300 p/d Inside IR35Location: Wiltshire HQ - Hybrid Model (2 days p/w on site)Duration: 6 months As our clients Senior Service Desk Analyst, you will be responsible for overseeing and resolving application-related issues, ensuring minimal disruption to our business operations. Your day-to-day will involve a mix of hands-on technical support and leadership responsibilities. Experience Required: Proven experience as a Service Desk or Application Support Lead or similar positions. Strong experience in providing 1st, 2nd, and 3rd line application support. Excellent working knowledge of JIRA for ticket management and workflow. Solid troubleshooting skills with the ability to diagnose and resolve complex technical issues. Strong understanding of application architectures and underlying technologies. Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical stakeholders Key Responsibilities: Efficiently managing and prioritising incoming support tickets, ensuring timely resolution and clear communication with users. Providing comprehensive technical support across all tiers, troubleshooting complex application issues, and escalating where necessary. Utilising JIRA for ticket logging, tracking progress, managing workflows, and contributing to knowledge base documentation. Diagnosing and resolving application errors, performance issues, and user queries with a proactive and analytical approach. Working closely with development teams, infrastructure teams, and business stakeholders to identify root causes and implement effective solutions. Creating and maintaining clear and concise technical documentation, including troubleshooting guides and knowledge base articles.