Head of Customer Service
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are, and whatever you do online. So, we’re on a mission to provide just that—lightning-fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring people, and we’re looking for a Head of Customer Service with proven leadership experience in high-growth, customer-facing organisations to help us deliver exceptional service and continuously improve the customer experience.
Could that be you? If leading a high-performing customer service team gets you out of bed in the morning and delivering outstanding customer satisfaction through data-driven insights and best-in-class processes puts a smile on your face, then we would love to find out more about you.
Here’s why you’ll love this role…
- Customer Service Operational Leadership You’ll lead and optimise Quickline’s customer service & first – line technical support operations.
- Customer First Strategy You’ll drive initiatives that enhance customer loyalty and create a seamless, customerfirst experience.
- Team Development & Management You’ll mentor and grow a highperforming team, fostering a culture of excellence and continuous improvement.
- Technology & Systems You’ll implement and manage cuttingedge technology to streamline operations and improve service efficiency.
Here’s why you’ll be great in this role…
- Proven experience in customer service leadership, managing large teams and KPIs.
- Strong track record in improving customer experience and driving continuous improvement.
- Experience with CRM tools like Salesforce to enhance productivity.
- Ability to manage thirdparty service providers and implement new systems.
- Passionate, customerobsessed, and thrives in a fast-paced environment.
The benefits…
- Pension – 5% employer / 5% employee contribution.
- WPA Health Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, NHS parking claim back, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular ‘Lunch & Learns’ and company wide ‘Elevenses’ meets to discuss company direction.
- Social Events – Summer and Christmas parties etc.
- Thank Q Awards – Monthly £50 winner, yearly £500 winner.
… and more.
Please note: Unfortunately, we can’t offer visa sponsorship.
#LI-Onsite