Job Title: Service Desk Analyst
Company: STEM Recruitment solutions
STEM Recruitment solutions are currently recruiting for one of the world’s largest innovators and manufacturers of quality stationery.
Position Overview: We are seeking a dynamic Service Desk Analyst to join their team. In this role, you will be responsible for maintaining the company's IT network, servers, and security systems. Your primary function will be to respond to internal customer IT support calls in a polite and efficient manner. You should be comfortable liaising with internal customers in person, over the phone, or via email.
Key Responsibilities: As a Service Desk Analyst, your responsibilities will include:
Providing 1st and 2nd tier helpdesk support
Logging and prioritizing end-user faults and queries
Installing and maintaining PCs and printers
Installing PC-based software applications
Troubleshooting, fixing, and repairing desktop, laptop, and server issues
Providing advice and technical support to end-users regarding specific operational and applications issues
Ensuring software is installed correctly, licenses are safely stored, and license count is adhered to
Skills & Experience Required: To excel in this role, you should have comprehensive IT knowledge and the ability to quickly resolve both standard and unusual technical issues. Key skills and experience include:
Proficiency in SQL and HTML
Managing VPNs, firewalls, and network security
1st/2nd helpdesk support
Customised PC and server builds
Exchange 2010 administration
Experience using a helpdesk ticketing system
Developing relationships with suppliers
Proficient in Microsoft Office
Experience with Windows 2012/2016/2019 and Mac OSX
Use of virtualization (VMware)
Checking, maintaining, and restoring backups in Veeam
Active Directory, group policy user account creation
Experience working within an ERP system-driven environment
Strong analytical, logical, and troubleshooting skills
At least two years’ experience in a customer-facing IT support role
The Offer: This is a full-time, permanent position working day shift (9am to 5pm), Monday to Friday, 35 hours per week, with one hour for lunch.
If you have the required skills and experience for this sought-after role, apply today with your CV.
STEM Recruitment Solutions Ltd operates as both a Recruitment Agency and a Recruitment Business. We endeavour to reply to all applications when possible however on occasions this may not be possible due to volumes of responses. STEM Recruitment is a Scientific, Engineering and Manufacturing Recruitment business supplying talented staff to permanent and temporary opportunities