BruntWork | Full time: 35 paid hours per week or more
Customer Support - Gorgias Software Proficient (ZR_18875_JOB)
* Work Timezone - Must be a City eg London London, UK
* Work Schedule Fixed Schedule
* Job Type Full time: 35 paid hours per week or more
* Date Opened 01/06/2025
* Remote Job
* Industry Other
Job Description
This is a remote position.
Job Highlights:
* Schedule: Monday to Friday
* 8am to 5pm UK with an hour unpaid break
Responsibilities:
* Manage customer service tickets and orders using Gorgias software.
* Respond to social media comments and engage in social outreach activities to enhance customer relations and brand visibility.
* Oversee the customer service email inbox, ensuring prompt and effective communication with customers.
* Reach out to customers via email, getting feedback and promoting other product purchases.
* Process online orders with our 3PL, update tracking information, and ensure timely delivery to customers.
* Assist in managing TikTok Shop health.
* Manage TikTok customer service and orders.
Requirements
* Experience with Shopify and e-commerce platforms.
* Proficiency in using Gorgias or similar customer service software.
* Strong communication skills in written and verbal English.
* Ability to work independently and take initiative.
* Experience with 3PL logistics is a plus.
* Maintain TikTok product listings and updates.
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
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