* Opportunity to work for a leading not for profit business
* Weekly pay & immediate start
About Our Client
The company is a well-established organisation in the not-for-profit sector that is renowned for its commitment to enhancing the lives of individuals within its community. This large organisation operates across various locations, providing valuable services to a broad client base.
Job Description
* Manage and resolve customer complaints effectively and efficiently.
* Implement strategies to reduce the number of complaints.
* Work closely with other departments to resolve complaints.
* Document and track all customer complaints.
* Provide exceptional customer service at all times.
* Ensure compliance with company policies and procedures.
* Report to management on complaint trends and areas of concern.
* Contribute to continuous improvement initiatives within the customer service department.
The Successful Applicant
A successful Temporary Complaints Handler should have:
* A strong background in a customer service role, preferably within the not-for-profit sector.
* Excellent communication and interpersonal skills.
* The ability to manage complex complaints, demonstrating empathy and professionalism.
* Sound knowledge of customer service principles and best practices.
* Strong problem-solving skills and the ability to think critically.
* High level of proficiency in using customer service software and databases.
What's on Offer
* Hourly rate £14.94
* The opportunity to work in a rewarding role within the not-for-profit sector.
* A friendly and supportive work environment.
* The chance to make a difference within the community.
* Professional development opportunities.
This is an exceptional chance to work in a fulfilling role within a respected organisation. If you are a dedicated and professional Temporary Complaints Handler, we strongly encourage you to apply. #J-18808-Ljbffr