Role overview
* ID: 2024-6188
* Entity: Vistry Services
* Region: Vistry Services
* Department: IT
* Contract Type: Permanent - Full Time
* Job Location: Bishops Cleeve, Cheltenham
* Date Posted: 05.09.2024
We have an amazing opportunity for a Service Desk Analyst to join our team within Vistry Services, at our Cheltenham office. As our Service Desk Analyst, you will provide outstanding customer service by resolving incidents on first call utilising 1st and 2nd line support knowledge and capability. Any issues that cannot be resolved should be escalated to the appropriate support team within the department to resolve.
We are pleased to say, this role can accommodate agile working arrangements.
1. Let’s cut to the chase, what’s in it for you...
* Competitive basic salary and annual bonus
* Agile working possible (dependent on role)
* Up to 33 days annual leave plus bank holidays
* Private Healthcare
* Enhanced maternity, paternity and adoption leave
* Competitive contributory pension scheme
* Life assurance – 4 x your annual salary
* Share incentive schemes
* Employee rewards portal with many more benefits...
2. In return, what we would like from you...
3. Behave in line with our company values – Integrity, Caring and Quality
4. Previous experience in customer service role within the IT sector
5. Experie...