Are you a Team Leader in a customer service environment - whether in a contact centre, call centre, or a similar fast-paced, customer focused setting - and ready to take the next step in your career?
Join a well-established, made-to-order furniture manufacturer where you'll play a key role in delivering exceptional customer service. With a strong reputation and top ratings on Trustpilot, this company takes pride in both the quality of its products and the outstanding service it provides. If you're looking for a role where you can truly make an impact, this could be the perfect opportunity for you!
As the right-hand person to the Contact Centre Manager, you'll play a key role in keeping this thriving contact centre running smoothly. From coaching and supporting the team to ensuring every customer enquiry is handled seamlessly, you'll help create a great experience for both customers and colleagues. You'll be at the heart of booking and reviewing appointments, making sure everything runs efficiently and in line with departmental procedures.
If you're someone who loves making a real difference and thrives in a fast-paced, people-focused environment, this is a fantastic opportunity to leave your mark!
What You'll Be Doing:
Lead, motivate, and support your team to hit targets, while organising monthly incentives to keep morale high.
Drive outstanding customer service by ensuring adherence to processes and continuously improving standards.
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