Call Centre Team Leader required to join our established client, with a focus on personnel management, setting and monitoring of KPI's, and ensuring SLA agreements at met. Salary will likely be £30,000 however there may be negotiation up to £35,000 for an exceptional candidate.
Working hours are Monday - Friday, 7am until 3pm and 12pm until 8pm on a weekly rotation. Team Leaders will need to be available to cover weekends and bank holidays in a rare emergency.
A car driver is required due to the office location.
Duties:
Ensure all service calls are taken in a timely manner
Manage the Call Centre shift rota pattern to ensure required coverage
Manage Agents holiday rota & sickness
Ensure all jobs for all works carried out by engineers and subcontractors are completed and kept up to date
Ensure relevant reports are in place, up to date and added to the system in time
Speak with engineers and customers on a daily basis both by phone and email
Schedule engineers daily work within the designated areas
Assist with any administrative duties as required
Assist Call Centre Agents where necessaryBenefits:
Salary £30,000 - £35,000
Life insurance
Company pension
Free parking
On-site parkingExperience:
Team leader or management experience
Experience setting and monitoring KPI's and working within strict SLA's
Experience leading a team in a call centre, service managed environmentPlease bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website