Service Desk Analyst
*** This is an office-based role 4 mins from Cannon Street Station - you must be able to commute and work in the City of London 5 days a week ***
Our client is a high-growth FCA-regulated company launching a digital capital markets ecosystem targeted at professional and institutional clients, providing them with a credible, global gateway into the crypto and blockchain-based tokenised world. The business is a thriving institutional asset exchange and is expanding rapidly, so candidates must be happy working in a high-paced and challenging environment.
The company itself is one of the UK's most promising technology companies with a strong valuation and is at the heart of a digital transformation in Financial Services.
The role:
Our client has an exciting opportunity for a Junior Support Analyst for its business-critical IT infrastructure. You will be working alongside a growing team of 80 staff, globally dispersed but predominantly in London and the Philippines. This role is varied. We are seeking someone with a general all-round skill set who is used to simply getting stuck in. It is vital you possess good communication skills and are comfortable dealing with all levels of the business. You will be supporting both internal staff and external parties/clients.
The key trait we seek is someone who is never satisfied, can identify a problem or process to improve, and wants to own and solve that problem to completion. The applicant will have some technical support experience and enjoy being hands-on. Self-motivation and a keen desire to learn new skills are a must. The infrastructure team operates as one across the globe. Applicants should be comfortable supporting and working with all clients across any location and at any level.
You will provide critical operational advice and hands-on support to issues, overseeing the day-to-day running of the IT support function and ensuring adherence to ITIL processes at all times. When support queues are quiet, there will be traditional level 2/3 project work.
The ideal candidate would have experience working in a fast-paced start-up environment (fintech, capital markets, or real-time applications vendor would be a plus), working with a small team but understanding how to scale and provide advice on building out the IT infrastructure to best support the business.
Skills
* Excellent problem-solving and communication skills
* Hands-on experience with Microsoft Windows Desktop OS
* Work experience in Tech Support
* Experience troubleshooting desktop applications
* Familiarity with remote desktop applications and help desk software
Desirable Skills and Knowledge:
* Hands-on experience with Microsoft Windows Server OS
* Hands-on experience with Linux & Mac OS environments
* Experience or knowledge of AWS
* General system administration skills – AV, monitoring tools, PBXs, firewalls, networking.
* Networking knowledge
* Any certification in Microsoft, Linux, AWS, Cisco, or similar is a plus
* Experience or interest in finance/capital markets/crypto
* Experience in working in a regulated financial firm
* Experience in working with global teams
Competitive salary
Discretionary bonus
Company pension scheme
Comprehensive private healthcare scheme
The chance to be part of an entrepreneurial, exciting, fast-growing, and future-thinking company
Encouragement and support in your personal career development and industry knowledge
25 days holiday, increasing by one day each year (up to 30 days)
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