Anderson Knight is working with a leading financial services organisation to recruit a dedicated Complaints Resolution Handler. Reporting to the Complaints Team Leader, this role is essential in resolving customer complaints in line with company procedures.
Working Hours:
* Monday to Friday: 08:00 – 20:00
* Weekends: 09:00 – 18:00
* Shifts are allocated on a rotating basis to ensure full coverage during operating hours. Flexibility is required, and hybrid working is available after completing 5–6 weeks of training.
Key Responsibilities:
* Accurately log, manage, and resolve customer complaints.
* Take full ownership of a caseload of complaints and see them through to resolution.
* Adhere strictly to internal procedures and processes.
* Maintain high standards of professionalism and customer service.
* Collaborate with internal departments to facilitate swift resolutions.
* Provide customers with regular updates on their complaint progress.
* Proactively identify complaint trends and contribute to prevention strategies.
Requirements:
* Previous experience handling complaints from start to finish.
* Strong written and verbal English skills.
* Excellent attention to detail.
* Ability to build strong relationships
Benefits:
* 33 days’ holiday (25 days’ annual leave plus 8 public holidays)
* Birthday day off
* Discretionary bonus
* Up to 20% pension contributions
* Eyecare and private medical insurance benefits
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