Job Title: Service Desk Analyst Location: Milton Keynes Contract Details: 6-month contract, £200 per day, outside IR35 This role is Security Cleared: Candidates with active SC Clearances are encouraged to apply Location: Remote/Hybrid working (Milton Keynes based office) Client: Central Government Responsibilities: · Provide 24/7 service desk support · Be the escalation point of contact for IDD 1st line support · Perform incident triage and resolution · Support the EUC and 2nd line teams · Conduct skills transfer and coaching with colleagues · Analyse and improve the operation (CI) Skills: · Excellent written and verbal communication with exemplary customer-facing skills · Previous experience in the Service Desk, Incident, and Request Fulfilment process disciplines, and good understanding of priority classifications and SLAs is essential · Critical thinking and problem-solving skills · Good working knowledge of Microsoft O/S and applications, including but not limited to Windows Server 2012, Exchange 2013, SQL 2008, Windows 10, Office365, plus general networking technologies · Working knowledge of remote working technologies such as MSTSC, MSRA, and iLO · The jobholder needs to be flexible, adaptable, and willing to work where needed to meet customer demands, gaining a broader skill set and wider business perspective · MD100&101 Trained · Azure 900 Trained Working hours: This role operates within the Service Desk on a shift pattern (7:00 am - 3:00 pm / 8:30 am - 4:30 pm / 11:00 am - 7:00 pm, Monday - Friday). Our client supports a hybrid working model, with a minimum of 60% of working time on-site in the workplace. Temporary remote or home working arrangements can be considered. Join our client's team as a Service Desk Analyst and be a vital contributor to our 24/7 support system. You'll have the opportunity to provide exceptional customer service and showcase your problem-solving skills as you assist our clients with their IT queries. If you're a resourceful and customer-focused professional with experience in the Service Desk environment, we want to hear from you! Apply now and be part of our client's dynamic team!