We’re looking for someone to provide technical support for Honeycomb Group’s ICT systems, giving great customer service and helping everyone to use technology effectively.
Job requirements:
* Providing excellent customer service on the ICT service desk, providing first and second line support.
* Making sure incident tickets are logged, triaged and resolved within agreed service level targets, providing great customer communication and updates from start to finish.
* Setting up and maintaining mobile equipment.
* Supporting the whole ICT team with administrative duties.
* Providing support and guidance on how to use technology provided to our staff.
* Providing ICT learning sessions for staff.
* Undertaking other duties as reasonably requested by management from time to time.
* Setting up new users and administrate user permissions and security.
* Delivering consistent outstanding customer service making sure that our customer’s satisfaction levels remain high.
* Working with various teams and colleagues to determine specific issues and support smarter ways of working.
* Administering and maintaining the asset and software licence register.
What we’re looking for:
* Some experience in a customer service role and an ICT support environment.
* Someone with a relevant qualification in computing or ICT.
* Good working knowledge of Microsoft systems.
* Ability to solve problems using own initiative and prioritise work to meet deadlines.
* Great communication skills.
* Someone who is compassionate and supportive and happy to help no matter how big or small the problem is.
* A full UK driving license and a business-insured vehicle are essential.
Help us to make sure everyone in our region has access to a happy home.
We’ll be interviewing as we go so might close the application process early if we find the right person.
#ICT #ServiceDeskAnalyst #FullTime #JobsThatGiveBack #Housing #GreatBenefits
INDAD