Job Description
As a Complaint Handler, you'll investigate complaints within our debit and fraud team, taking ownership of the end to end process to complete the investigation. You'll need to have excellent written and verbal communications skills, be detailed orientated and work at pace. Any experience working with complaints is desirable. We are happy to consider applications from candidates who can travel to either our Liverpool, Northampton or Sunderland centre for their office days. If we receive a high volume of relevant applications, we may choose to close the advert earlier than the advertised date, please ensure you apply as soon as possible if you have the skills needed to become our next Complaint Handler.
Starting salary £26,500
Monday to Sunday 7am-11pm contract
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Purpose of the role
To provide exceptional customer service while resolving more complex customer needs/requests.
Accountabilities
1. Provision of customer service through various communication channels including chat, email and phone.
2. Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
3. Collaboration with teams across the bank to align and integrate customer care processes.
4. Identification of areas for improvement to provide recommendations for change in custom...