We are currently looking for people either with an excellent customer service background, or with a passion to build a career in customer service. Are you a good communicator, bright, engaged with excellent English language skills?
Job Summary and Responsibilities
1. Responsible for answering incoming calls from customers - providing product information, account opening services, as well as account servicing and supporting our customers.
2. Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures.
3. Responsible for the day-to-day coverage of customer account maintenance processes.
4. Builds rapport with our customers to resolve service issues.
5. Recognises that quality is measured through call recordings and case auditing.
6. Communicates professionally and regularly with customers, leadership, and peers on the status of accounts escalations in accordance with established standards.
7. Has an understanding of Operational Risks.
8. Completes ongoing compliance and remedial training as scheduled.
9. Proactively identifies any new issues.
10. Participates in projects to drive operational excellence.
Skills
1. Good interpersonal skills.
2. Good problem-solving skills.
3. Must be self-directed, detail-oriented with a positive attitude.
4. Able to work well independently or as a team in a fast-paced environment.
5. Is adaptable.
6. Excellent written and verbal communication skills.
7. Good analytical and problem-solving skills.
Desirable Qualifications
1. Experience in a retail banking environment/insurance environment.
2. Experience administrating and servicing investment and/or SIPP products.
Job Type: Full-time
Pay: £13.00 per hour
Schedule: Monday to Friday
Experience: Customer service: 2 years (required)
Language: English (required)
Work Location: In person
Education: A-Level or equivalent (preferred)
Experience: Customer service: 1 year (preferred)
Licence/Certification: Driving Licence (preferred)
Please note that at times due to the volume of applications we may not be able to respond to each person individually. If you do not hear from us within 7 days, we’re sorry you have not been successful this time. Please do not let this stop you from applying for other positions you may be suitable for. Good Luck!
1st Choice Staff Recruitment is an equal opportunities employer and acts as both an Employment Agency & Business.
#J-18808-Ljbffr