Complaint Handler Hemel Hempstead, Hertfordshire (Hybrid/Smart Working) Salary up to £35,212 Per Annum Plus Benefits 12 Month Fixed Term Contract, Full Time (Fixed Term Contract) 37 hours per week (Monday Friday, Flexibility Negotiable) Thrive Homes is seeking a highly skilled and motivated Customer Engagement & Insight Officer to join our Customer Services department. As a crucial member of the team, your main responsibilities will be to investigate and respond to complaints in line with the Housing Ombudsmans Complaint Handling Code. As part of this, you will identify learnings and areas for service improvement. Thrive is proud to deliver flexibility for employees to work in a manner that suits their wants/needs best. Our SMART working policy allows individuals to take full control of their productivity by offering a choice between working in-house or away from the office. This means that successful candidates have the freedom to work as little or as often as they like from Thrive's state-of-the-art offices. Responsibilities: 1.