Implementation & Support Adviser, Full time Gateshead.
Basic of £24,969.60 per annum. Plus Incentive Scheme, Pension, Benefits and Holiday Package of up to 37 days inc. Bank Holidays.
Who we are
LexiaUK Ltd is an educational software company seeking an Education Customer Support Consultant as part of a drive to enhance our after sales support service. The successful candidate will come from an educational or training background, ideally with some experience of teaching reading, although this is not essential as training will be provided.
Who we are looking for
Office based, the candidate will have excellent IT skills as the role involves providing live online software training and basic technical support to customers (training will be given). Please note, this is not a technical support role - your primary focus is to support implementation and drive usage of our software, pro-actively reaching out to existing customers. The job requires a person who is passionate about customer service and developing relationships.
Benefits include: salary top-up incentive scheme, company pension, Perk Box, Health Shield and holiday package of up to 37 days (inc. Bank holidays). Our modern, top floor office provides stunning views of Tyneside and is conveniently located next to local transport links and amenities.
Please note that holidays are to be taken during school holidays.
Duties / Responsibilities:
1. Responsible for delivering exceptional customer service, targeted to deliver a number of sessions per week
2. Maintain and increase usage of our software within schools
3. Provide online support and training to customers (largely primary and secondary schools)
4. Offer telephone and email support
5. Outbound appointment making
6. Host webinars
7. Generate leads for our sales team (incentivised scheme)
8. Maintain accurate records on our Customer Relationship Management System
9. Contribute to training and support materials development
10. Provide timely feedback to your line manager
Essential Abilities:
1. Ability to be adaptable in order to meet the demands of this developing role.
2. Excellent communication skills (written and verbal)
3. Excellent ICT skills – Microsoft Office, in particular PowerPoint
4. GCSE Grade C or higher in Maths and English.
5. Required to take holidays out of school term time.
6. Pass a DBS check as working with school data
7. Has the capacity to work from home if required.
Desirable Abilities:
1. Training experience and or teaching/classroom experience
2. Knowledge and experience in how children learn to read.
3. Experience with web conference presentations/training.
To Apply:
Upload a covering letter and your CV. Due to the expected number of applicants, applications without a covering letter and CV may be rejected.
Job Types: Full-time, Permanent
Pay: £24,969.60 per year
Additional pay:
* Bonus scheme
Benefits:
* Additional leave
* Company events
* Company pension
* Employee discount
* Health & wellbeing programme
* Private dental insurance
* Private medical insurance
* Sick pay
* Store discount
Schedule:
* 8 hour shift
* Monday to Friday
* No weekends
Work Location: In person
Reference ID: LUK-IMPS-0122
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