Head of Customer Service and CX
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we’re on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring people, and we’re looking for a Head of Customer Service and CX to ensure we deliver exceptional customer experiences across all interactions.
Could that be you? If leading best in class customer service gets you out of bed in the morning, and seeing your team be at their best puts a smile on your face then we would love to find out more about you.
Here’s why you’ll love this role…
Customer service operational leadership - Oversee the daily operations of the Customer service and Credit Control function
CX Strategy - Develop and implement initiatives to drive customer loyalty
Team Development and management - Coach, mentor and develop the teams, ensuring high levels of morale and ensuring we have a 'customer first' culture
Technology and systems - you will play a lead role in identifying and implementing new systems to drive operational efficiency and ensure we utilise current systems (incl. Salesforce) to streamline processes and provide the best outcome for t...