Customer Service Specialist Annual Salary: £25,000 - £30,000 (£25,000 for customer service experience and £30,000 for technical customer service experience) Location: Ipswich Job Type: Full-time, Monday to Friday, 9am-5pm Attention all Customer Service Professionals Are you ready to elevate your career in a role where you can truly make a difference? We are seeking passionate Customer Service Specialists to join our client’s dynamic team. Whether you have a knack for solving complex problems or excel in providing exceptional customer support, this is the place for you As a Customer Service Specialist, you will be the frontline support for our customers, ensuring they receive the best possible service. You’ll have the opportunity to work with cutting-edge CRM systems and contribute to projects that enhance customer satisfaction. If you have a passion for helping people and a desire to learn and grow, we want to hear from you Day-to-Day Responsibilities Front-line Support : Provide immediate and precise solutions to customer queries via telephone, email, and online chat. Issue Resolution : Investigate and diagnose issues, collaborate with colleagues to resolve complex queries, and escalate when necessary. Customer Onboarding : Assist the Sales Team by providing telephone-based training to new customers, helping them understand the value of our products and services. Customer Engagement : Actively engage with existing customers to collect feedback and ensure they are making the most of our products, offering additional training as needed. Record Maintenance : Keep accurate records of customer interactions and transactions, manage customer accounts, and process orders. Trend Identification : Identify patterns in customer queries and work with the team to enhance efficiency and develop support materials. Skills and Experience Required Customer Service Excellence : Demonstrated ability to deliver outstanding customer service. IT Proficiency : Highly IT literate with a strong desire to become an expert in our products and services. Communication Skills : Excellent verbal and written communication skills, capable of explaining complex information in clear, straightforward English. Problem-Solving : Robust problem-solving abilities with a proactive approach to improving customer experiences Benefits: Competitive salary based on experience (£25,000 for customer service experience, £30,000 for technical skills). 25 days annual leave plus bank holidays. Opportunities for professional development in a supportive and positive environment. Joining a stable team with low turnover and supportive culture. Private medical insurance Apply Now If you are a motivated, detail-oriented individual who thrives in a collaborative team environment, please submit your CV detailing your relevant experience and why you are passionate about this role. Join us and be a part of a team that values innovation and customer satisfaction