We are searching for a dedicated and experienced Head of Customer Service to join a telecommunications company based in London. The successful candidate will possess excellent leadership skills, a passion for delivering exceptional customer service and the ability to drive the company's customer service strategy.
Client Details
This is a fantastic opportunity to join a growing telecommunications business who are known for their commitment to excellent customer service and a focus on employee development. This company has a significant presence in London and is recognised as an industry leader.
Description
Develop and implement a strategic plan for customer service
Manage the customer service team, including performance management and professional development
Drive the delivery of high-quality service across the business
Oversee customer complaints and ensure swift resolution
Collaborate with other departments to ensure a unified approach to customer service
Conduct regular customer service audits and reviews
Maintain knowledge of industry trends and best practices in customer service
Represent the company at industry events and forumsProfile
A successful Head of Customer Service should have:
A degree in Business Administration, Management or a related field
Proven experience in a senior customer service role within the business services sector
Exceptional leadership and management skills
A deep understanding of customer service best practices
Excellent communication and interpersonal skills
Strong strategic planning and organisational abilitiesJob Offer
A competitive salary in the region of £6000 - £72000
Generous holiday allowance
The chance to lead a dedicated customer service team within a leading business services company
Fantastic opportunities for professional development
An inclusive and supportive company culture that values its employeesThis is a fantastic opportunity for a Head of Customer Service to make a significant impact within a leading company. If you have the skills and experience we are looking for, we encourage you to apply