Compliants Handler
Hinckley
£24,000 – £26,000
Coulter Elite Resourcing are working with their client who are leaders in their market, this role enquires you to excel in enthusiasm as part of their client experience team.
Job Responsibilities:
* To be the key person for receiving member complaints and retention opportunities
* To ensure that all member service issues whether verbal or written are acknowledged in line with the complaint’s procedure
* To ensure that all member complaints are thoroughly investigated through discussion with the member and appropriate internal staff
* To ensure that all member complaints are resolved in a timely manner and at all times focused on member resolution and retention
* To understand all member databases and systems in order to adequately investigate and respond to the member
* Accountability for obtaining a prompt response to member queries, service issues and requests to cancel
* Review of member complaints in order to produce an effective handover where applicable to Credit Control
* Maintenance of member profile including additional sites, change in employee information and undertaking investigations where appropriate
* To liaise with the Business Development Manager regarding clarification of the members contracted service provision
* To contact members to activate their account and book the initial appointments with consultations in line with service levels and diary booking ...