Trade Sales Executive
Location: Gloucester
Salary: £28,000
Type: Temp - Perm
This customer-focused role is responsible for partnering with our clients' customers to understand their needs, drive sales to achieve financial targets, and ensure they experience excellent service. This role requires strong communication skills, internal stakeholder management, and the ability to analyze data.
Key Responsibilities - Trade Sales Executive
1. Process incoming orders and queries from department mailboxes.
2. Distribute order acknowledgments and product availability updates directly to customers.
3. Produce and communicate invoices to customer contacts.
4. Proactively drive sales through specified accounts to achieve financial targets.
5. Participate in outgoing call campaigns to specified merchants and one-off installers.
6. Update/create process sheets for department transparency.
7. Identify and correct any errors (e.g., incorrect product deliveries; pricing, delays, etc.) and escalate as needed to ensure the issue is effectively resolved.
8. Proactively advise both internal and external contacts of any stock issues that affect availability and delivery, including the ability to share 'bad news' in a professional manner.
9. Monitor KPI and metrics, populate as needed, and review regularly with customers.
Qualifications & Requirements - Trade Sales Executive
1. Previous telephony experience; confident speaking to customers over the phone.
2. Desirable: French speaking.
3. Desirable: experience using Sage Accounting system.
4. Ability to proactively problem solve and manage situations with urgency.
5. Competent in all Microsoft Office programs.
6. Advanced Excel skills including pivot tables and chart creation.
7. Evidence of a clear understanding of all aspects of customer service and able to demonstrate commitment to continuous improvement.
8. Excellent proactive communication/negotiation skills.
For more information on this role, please contact Zoey Bunn on (phone number removed) or send a copy of your CV to (url removed).
Omega Resource Group is acting as an Employment Business in relation to this vacancy. #J-18808-Ljbffr