A global Real Estate firm is looking for a Service Desk Analyst to join their team!
You will be based onsite 3 days per week in Peterborough and join a busy team, providing 1st/2nd line support to their global user base.
Key Responsibilities
* Configuring and troubleshooting support issues
* Answer requests from end users via both telephone calls and emails, in a courteous and timely manner
* Document all user identification information, including name, department, contact information, and nature of problem or issue
* Escalate problems (when required) to the appropriately experienced support analyst
* Close completed queries to avoid escalation
* Identify and learn appropriate software and hardware
* Work in accordance with ITIL processes and procedures
Technical Skills Required
* Active Directory administration
* Mimecast (or similar email archiving solutions)
* Office 365 support
* ServiceNow knowledge (or similar ITSM knowledge)
* Installation/moves of hardware such as printers, digital senders, MFDs (multi-function devices), PCs, and all peripheral items
The firm is known for their career progression and training opportunities.
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