Lloyds Bank - Customer Support - Coventry
Apply locations Coventry Nuneaton 17/23 Coventry Street Coventry 145 Daventry Road Coventry 531 Foleshill Road
Time Type: Full time
Posted On: Posted Yesterday
Time Left to Apply: End Date: November 16, 2024 (5 days left to apply)
Job Requisition ID: 123644
End Date: Friday 15 November 2024
Salary Range: £23,500 - £23,550
We support flexible working – click here for more information on flexible working options
Flexible Working Options: Flexibility in when hours are worked
Job Description Summary: A full-time branch-based opportunity working 35 hours per week.
Job Description:
JOB TITLE: Customer Support
SALARY: £23,500
LOCATIONS: Coventry and covering our friendly Coventry High Street, Cheylesmore, Foleshill Road and Nuneaton branches.
HOURS: 35 hours a week, including some Saturdays
WORKING PATTERN: Full-time
About this opportunity:
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?
As one of our Customer Support colleagues, you’ll learn, grow and develop within an inclusive organisation with genuine values focused on putting people first.
You’ll learn to make the most of your best talent – helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.
From Day 1 we’ll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself.
What you’ll need:
* Crucially, you're a people person – to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
* The ability to quickly build relationships to give customers a fantastic experience.
* The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
* The commitment to deliver on your promises and going above and beyond for your customer.
* A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services.
About working for us:
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%
* An annual performance-related bonus
* Share schemes including free shares
* Benefits you can adapt to your lifestyle, such as discounted shopping
* 22 days’ holiday, with bank holidays on top
* A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)
Interested in the role and want to find out more about working for LBG? Why not take a look at our Candidate Preparation Hub.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve.
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