Calling all Pet Lovers! Do you like helping customers and have a passion for Cats, Dogs, and Horses?
Job Title: Customer Retention Specialist
Employment Type: Permanent
Start Date: Monday, 25 November 2024
Location: Aylesbury, HP21 - Onsite parking, next to Aylesbury Station - HYBRID WORKING OR REMOTE WORKING
Office Requirement: 1 x day in the office - the rest from home once training has completed
Salary: £23,700 - £25,200 per annum depending on experience
Working Hours: 9-5pm or 10am-6pm, Monday - Friday
The Business:
Our client administers a range of pet insurance policies, including those on behalf of The Kennel Club and other affinity partners, providing peace of mind for owners and the best possible care and protection for their pets.
The Role:
To respond appropriately to all customer enquiries.
Main Responsibilities & Duties:
1. Handle all retention and renewal calls, both inbound and outbound, to ensure optimal rates of retained and renewed policies.
2. Outbound calling including, but not limited to, retention and renewal, breeders, requesting information for claims, and underwriting of new policy applications.
3. Objection handling, policy cancellations, premium increases, and claims decisions.
4. Answer all customer incoming calls efficiently and professionally at all times.
5. Act as an escalation point for complex queries and carry out investigations to find satisfactory resolutions.
Key Skills & Attributes:
1. Effective questioning and listening skills.
2. Good organisational and interpersonal skills.
3. Ability to work under pressure and to tight deadlines.
4. Computer literate (MS Office) with keyboard skills.
5. Precise comprehension and ability to communicate clearly in both verbal and written form.
6. Ability to work to agreed performance targets.
7. Ability to work independently and as part of a team.
To apply, please contact Kylie Ross at 07966 225870 or email kylie@cpi-selection.co.uk for an informal chat.
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