Customer Support CoordinatorLocation: TonbridgeSalary: £28,800 - £31,900 (DOE)Hours: Monday – Friday 8.30am – 5pm (1 hour for lunch)Contract: Maternity Cover A highly established and well regarded company is actively seeking a Customer Support Coordinator to manage their day-to-day customer service administration and the coordination of issue resolutions. Key Responsibilities:
* Manage and respond to customer queries via email and phone.
* Log and track customer issues
* Prepare and issue weekly defect and exception reports.
* Allocate tasks to Customer Support Operatives and contractors.
* Oversee inspections, contractor performance, etc
* Coordinate CRM diaries and schedule works efficiently.
* Ensure customers are informed throughout the remediation process.
Skills & Experience:
* Strong administrative and customer service skills.
* Ability to work independently, prioritise tasks, and problem-solve.
* Excellent communication and interpersonal abilities.
* Experience in face-to-face customer service is essential.
Join this hardworking and dedicated team to help them maintain their exceptionally high standards of customer service! Apply now: Send your CV to Melissa or Ben at TN Recruits Temps to discover more and to make your application for...