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Service Desk Analyst, Warrington, Cheshire
Client: DCS Technology
Location: Warrington, Cheshire
Job Category: Other
EU work permit required: Yes
Job Views:
15
Posted:
28.04.2025
Expiry Date:
12.06.2025
Job Description:
A leading metals company is looking for a 1st line IT Technician / Service Desk Analyst to provide first-line support to a user base of over 4000 users. You will be the first point of contact for users seeking technical assistance via phone, email, or ticketing system, and escalate more complex issues to higher-level support teams or relevant departments as necessary.
You will be familiar with:
* Windows and MacOS operating systems
* Office 365 and its cloud services (OneDrive, SharePoint)
* Experience with Active Directory/Azure AD
* Knowledge of Intune including MDM solutions
* Understanding of network fundamentals (LAN, WAN, DNS, DHCP, VPN, etc.)
* Experience with hardware builds and support (laptops, desktops, printers, mobile devices, etc.)
This role is office-based (near IKEA) and will include working on Saturday once a month, with additional pay.
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