Job Description
IT Service Desk Analyst - Permanent - Southampton/Hybrid
A fantastic opportunity has arisen for a IT Service Desk Analyst to join our Southampton based based global law firm on a permanent basis.
* Deliver a flexible, high quality technical support by phone, email and in person
* Act as a point of triage for all escalated incidents, ensuring the appropriate levels of technical investigation have been included, collaborating with the global 3rd line teams to ensure timely resolutions are implemented
* Prioritise, diagnose and resolve incidents according to agreed procedures
* Take ownership of customer issues and follow problems through to resolution
* Ensure high levels of customer service, technical expertise, productivity, efficiency, and quality
* Interface with other IT function areas to assist in solutions and to improve service efficiency and effectiveness
* Share information and ideas in a timely, clear and productive manner with management, support teams and other technical resources
Technical Skills
* Active Directory
* Windows 10
* MS Office 2010 – 2016 / Office 365 / Teams
* Zoom Voice
* iPhones / iPads
* Surface Laptops and Surface Books
* Conferencing platforms : Zoom, Teams
* ITIL
IT Service Desk Analyst - Permanent - Southampton/Hybrid