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7
Posted:
17.02.2025
Expiry Date:
03.04.2025
Job Description:
Service Desk Analyst (SC Cleared) - 6 months - Leiston - Inside IR35
Hamilton Barnes is currently representing a market leading utilities organisation who are recruiting for a SC Cleared Service Desk Analyst, to work an initial 6 Month Contract with the view to extension for over 12 months.
The role requires 5 Days Per Week onsite in Leiston.
Key Responsibilities:
* Keying the incidents from Client ticket system to Partners ticket system.
* Act as an escalation point agent when difficult issues are received.
* Responsible for troubleshooting IT related issues such as but not limited to software/applications to hardware, including desktops, laptops, printers, and phones of the designated users.
* Responsible for monitoring and maintaining defined SLAs.
* Apply temporary/permanent fixes, as required to eliminate issues.
What you Will Ideally Bring:
* Familiarity with ITIL practices, including incident logging, prioritization, and resolution within defined SLAs using tools such as ServiceNow or similar ITSM platforms.
* Analytical mindset with the ability to diagnose and resolve issues quickly while escalating complex problems appropriately.
* Familiarity with Windows OS, Microsoft Office Suite, and basic networking concepts (e.g., TCP/IP, DNS, VPN).
* Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users and liaise effectively with technical teams.
* Clean Driving Licence.
Contract Details:
* Duration: 6 months
* Location: Leiston, 5 Days Per Week Onsite
* Day Rate: Up to £225 Per Day (Inside IR35)
* Active SC Clearance required.
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