We are working with one of the UK's leading Banks seeking a Complaints Handler to join their growing team. This is a great opportunity for you to build on your current Complaints Handler and Customer Service skillset and develop your experience within the Banking Industry.
Description
As a Complaints Handler you will take ownership of complaints across a full range of propositions, complexity, and channels. Key responsibilities include liaising with customers directly to make sure the nature of the complaint is investigated and understood before responding. Ensure complex, high profile and non-routine complaints are thoroughly and impartially investigated and resolved. Own the investigation and resolution process for complex and in-depth concerns and identify areas for process, policy and service improvements and suggest fit for purpose solutions in order to drive customer satisfaction and reduce further complaints.
Daily tasks include
1. Investigation of complaints (review of initial customer complaint and liaising with relevant business areas to understand what has gone wrong to result in the complaint).
2. Gathering evidence which will support the outcome of the complaint.
3. Liaising with team manager on progress against targets set/calling out any blockers where additional support is required.
Experience
1. 2 years plus experience working within the Financial Services sector.
2. Complaints Handler Experience.
3. Customer-focused attitude.
4. Success in prioritizing work and ensuring deadlines are met.
5. Ability to forge strong relationships with colleagues and stakeholders.
6. Demonstrates professional behavior, with a focus on accuracy of output.
7. Offers advice underpinned by professional knowledge.
8. Initiative to actively seek growth and self-improvement.
Logistics
Contract: 3 months with extension
Location: Fully Remote
Job Title: Complaints Handler
Location: London, UK
Job Type: Contract
#J-18808-Ljbffr