As a Support Analyst, you will work within our Best Practices to provide excellent support. This includes resolving support calls within Service Level Agreements while receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey.
Responsibilities:
1. Provide Service Desk support to clients via telephone and chat.
2. Log and update support tickets within the Company's Incident Management Application.
3. Resolve support calls in a quick and efficient manner while meeting SLAs.
4. Escalate calls where necessary to the Desktop Team and/or Infrastructure Team.
5. Complete company-provided training to ensure you have what you need to fulfill your role.
6. Keep up to date with the latest technologies utilized by the Company.
7. Demonstrate a genuine desire to continually improve your technical knowledge and ability.
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