What You'll Do
As a CUSTOMER TEAM LEADER, you'll have the opportunity to make a real difference in our stores. Your responsibilities will include:
1. Friendly and thoughtful service – provide welcoming, easy, helpful, and thoughtful service every day
2. Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected
3. Make sure that the store remains safe, legal, and fully operational
4. Manage diligence checks and stock accuracy to make shopping a great experience for our customers
5. Support your store manager by deputising when they're not working and delivering a variety of HR processes
6. Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
7. Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan