KEY DUTIES Work with the service to identify innovative solutions to business challenges that will result in a step change in the services performance. Lead on the review and implementation of information systems to support the development of technology and move to electronic processes which support the effective provision of the lead employer service. Lead on Lead Employer process reviews and analysis to ensure that the most effective processes are in place to meet the requirements of stakeholders, in line with best practice, new initiatives, value for money and quality improvements. Scope, plan and organise a broad range of complex project development and implementation activities. Formulating and adjusting plans or strategies for the service including tangible service improvements, through leading a broad range of change programmes to develop innovative ways of delivering a high-quality service. Champion continuous improvement by constructively challenging existing customs and practices, introducing improvements where appropriate in order to deliver a recognised high-quality service. Drive and implement change initiatives regarding service improvements, in addition to driving, measuring and enhancing the productivity and performance of the team. Identify and review systems and processes that contribute to the transformation of back-office services and which deliver tangible cost savings and Trust efficiency targets. Design, maintain and continually develop HR information resources (e.g. intranet site, guidance documents and training materials) to support efficient, effective and timely communication with service users. Play a fundamental role in establishing a continuous improvement mind-set within the HR team,ensuringthat all of our operating processes, policies and activities are reviewed from a customer / service user perspective. Fix legacy implementation issues and manual processes. Identify workarounds and eliminate or reduce them. Present workshops to large groups of staff regarding changes to processes, systems and training including the lead employer team and stakeholders as appropriate. Create and deliver an annual training programme to internal and external stakeholders, focused on improving data quality, reducing queries to the helpdesk and increasing awareness of the lead employer services. Analysis of performance data and capacity and demand data, assess projects, identifying areas for collaborative working. Plan and implement new ways of working, facilitate collaborative working, capacity planning. Undertake complex surveys to inform service development. Actively seek customer service feedback from service users and make recommendations for further improvements. Champion best practice. Contribute to the continued development and realisation of the benefits of the Electronic Staff Record system. Act as an advocate of modernisation and change and identify new ways of working that support patient focused efficient service delivery. Line management responsibilities including appraisals and attendance management as requested. Budget holder.